SHIPPING
Do you ship worldwide?
Yes, we ship all over the world.
How much will it cost to ship to my country?
We offer free shipping on all orders.
Do you cover duties and customs?
Yes, all the duties are included in the purchase price.
How long will it take to receive my order?
Our warehouse team usually processes your order within 1-2 business days. Since that moment, shipping requires 3-5 business days to the most major cities worldwide.
What courier do you use?
We primarily use DHL for all worldwide shipments.
Can I cancel or edit my order?
It’s not possible to cancel or edit an order once it has been placed.
In case you want to return your order, please follow the detailed instructions in the Returns section below.
How can I check my order status?
As soon as you complete your order, you will receive a confirmation via email with your order number. Then, you will receive a second email message once your package has been shipped.
Please note that the delivery timeframe is usually 3-5 business days.
RETURNS
What is the Return Policy?
Retori aims to ensure its customers' full satisfaction.
If you are not completely satisfied with your purchase, you can definitely return your order.
How can I return my order?
You have 30 days from your order delivery to request to return it.
In case you want to return your item, please follow the following steps:
- to start your return procedure, please contact us;
- as soon as you complete your return procedure, you will receive a prepaid DHL shipping label via email;
- put the Retori garment - which must be mandatorily unworn and complete of tag and polybag - inside a box, and apply the shipping label;
- drop off your return at any DHL Servicepoint.
Our team will readily execute quality control activities once the package gets back to our warehouse. As soon as they confirm the product quality standards, we will immediately proceed with the refund through the same payment method used for the purchase.
Please note that in case your return doesn’t satisfy the quality standards, we will reserve the right to send it back.
Are returns free?
In case you want to return your order, we will cover all the shipping costs.
How long does a return take to process?
Once your return is delivered to our warehouse, please allow around 5-7 business days to receive your refund. If you should not receive updates after 10 business days, please feel free to contact us for further assistance.
What should I do if my item is damaged or defective?
In case your Retori garment is damaged or defective at its arrival, please feel free to contact us. Once the product condition is confirmed, we will immediately proceed with the replacement of your item.
Can I exchange my order?
It is currently not possible to exchange your order.